Sales Agent - Bilingual

We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. With headquarters in Austin, Texas, and a dynamic team in Medellín, Colombia, we offer energy and climate solutions of tomorrow—delivered today. We’re proud to be the largest minority-owned business in Austin. Learn more here: https://carbonbetter.com/about/

This role sits within our Retail Energy Division and English fluency is required.

Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Customer Account Specialist to join our sales team.

Position Overview

Our Sales Agents focus on retention and cross-selling efforts by interacting with existing customers to retain their services, as-well-as contact new customers and provide clean energy solutions. Tasks include making outbound sales calls to existing and new customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers and taking accountability for all assigned leads.

Fluency in English is required for this role.

Responsibilities

• Call all daily assigned customer leads and properly disposition each lead in our dialer system

• Ensure each customer receives up to 6 phone calls during a 1-week cycle

• Become familiar with sales scripts and procedures to retain customers

• Become an expert in communicating the value of being our customer

• Take clear notes during each customer interaction

• Provide detailed instructions to customers to ensure their retention process is completed

• Always attempt to cross-sell additional supply services (electricity or natural gas)

• Review and track sales retention reports, and if required, reconnect with customers to ensure each retention is fully processed

• Join sales meetings with the leadership team to provide feedback and opportunities to improve

• Escalate questions and concerns when needed

• Engage with teammates over Slack in a timely, clear, and consistent manner

About You

• You speak English fluently and are able to hold conversations with native English speakers.

• You are a good listener and able to empathize with customers.

• You have previous experience in telemarketing (sales) and/or customer service.

• You can take detailed notes based on customer interactions.

• You are comfortable using a dialer system to engage customers and disposition interactions.

• You are a team player who is unafraid of asking for help or helping others.

• You can think outside the box and are adept at problem-solving.

• You’re extremely patient and reliable.

• You’re very comfortable learning new software and following detailed processes.

• You’re confident using Google Workspace and Slack and can adapt to new software quickly.

How Success is Measured

• Surpassing monthly retention targets (>2 per day)

• Calling all daily and weekly leads assigned to you

• Overall positive customer interactions and excellent sales skills

• Ability to receive and apply feedback

• Reliable, hard-working, and a focus on accuracy

• Willingness to take on new challenges

• Proactive communication with teammates

• Positive and consistent demeanor with teammates

Requirements

• Must have one (1) or more years of experience in telemarketing or call center-related sales roles

• Must be able to follow specific and detailed instructions and processes

• Must be able to sit at a computer Monday through Friday, between 9:00 am to 6:00 pm CT

• Must have excellent English verbal and written communication skills

• Must be comfortable learning new software, online tools, and processes

• Must be patient, empathetic, and understanding even in the most challenging circumstances

• Must be able to commute to our office, located in the El Poblado area of Medellín.