Sales Agent - Bilingual

We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. With headquarters in Austin, Texas, and a dynamic team in Medellín, Colombia, we offer energy and climate solutions of tomorrow—delivered today. We’re proud to be the largest minority-owned business in Austin. Learn more here: https://carbonbetter.com/about/

This role sits within our Retail Energy Division and English fluency is required.

Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Customer Account Specialist to join our sales team.

Position Overview

Our Customer Account Specialists lead our retention selling and cross-selling efforts by interacting with existing customers to retain their services and provide clean energy solutions. Tasks include making outbound sales calls to existing customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers, and taking accountability for all assigned leads.

Fluency in English is required for this role.

Responsibilities

• Call all daily assigned customer leads and properly disposition each lead in our dialer system

• Ensure each customer receives up to 6 phone calls during a 1-week cycle

• Become familiar with sales scripts and procedures to retain customers

• Become an expert in communicating the value of being our customer

• Take clear notes during each customer interaction

• Provide detailed instructions to customers to ensure their retention process is completed

• Always attempt to cross-sell additional supply services (electricity or natural gas)

• Review and track sales retention reports, and if required, reconnect with customers to ensure each retention is fully processed

• Join sales meetings with the leadership team to provide feedback and opportunities to improve

• Escalate questions and concerns when needed

• Engage with teammates over Slack in a timely, clear, and consistent manner

About You

• You speak English fluently and are able to hold conversations with native English speakers.

• You are a good listener and able to empathize with customers.

• You have previous experience in telemarketing (sales) and/or customer service.

• You can take detailed notes based on customer interactions.

• You are comfortable using a dialer system to engage customers and disposition interactions.

• You are a team player who is unafraid of asking for help or helping others.

• You can think outside the box and are adept at problem-solving.

• You’re extremely patient and reliable.

• You’re very comfortable learning new software and following detailed processes.

• You’re confident using Google Workspace and Slack and can adapt to new software quickly.

How Success is Measured

• Surpassing monthly retention targets (>2 per day)

• Calling all daily and weekly leads assigned to you

• Overall positive customer interactions and excellent sales skills

• Ability to receive and apply feedback

• Reliable, hard-working, and a focus on accuracy

• Willingness to take on new challenges

• Proactive communication with teammates

• Positive and consistent demeanor with teammates

Requirements

• Must have one (1) or more years of experience in telemarketing or call center-related sales roles

• Must be able to follow specific and detailed instructions and processes

• Must be able to sit at a computer Monday through Friday, between 9:00 am to 6:00 pm CT

• Must have excellent English verbal and written communication skills

• Must be comfortable learning new software, online tools, and processes

• Must be patient, empathetic, and understanding even in the most challenging circumstances