Business Operations Analyst (Bilingual)

We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. With headquarters in Austin, Texas, and a dynamic team in Medellín, Colombia, we offer energy and climate solutions of tomorrow—delivered today. We’re proud to be the largest minority-owned business in Austin. Learn more here: https://carbonbetter.com/about/ 

This role sits within our Retail Energy Division, is an indefinite contract, and English fluency is required. 

Why Join Us 

• Career Growth: Build your career in a fast-growing clean energy division. 

• Impactful Work: Shape the future of energy through innovation and operational excellence. 

• Team Culture: Thrive in a collaborative, diverse, and forward-thinking environment. 

Role Impact 

This role offers unique exposure to all aspects of our retail energy business, from regulatory reporting to data analysis, providing an excellent foundation for understanding how energy retail businesses operate and grow. As a key member of the Business Operations team, you'll manage critical regulatory and operational data and reporting processes that keep our business running smoothly, profitably, and in compliance with regulations. Through this work, you'll develop expertise in the retail energy market, regulatory requirements, and business operations while building valuable analytical and project management skills. 

This role reports to the division GM and operates within a matrixed team structure, collaborating with teams throughout the division. 

Areas of Responsibility 

Business Reporting & Data Management (35%) 

• Support the analysis of key performance metrics, by cohorts, including sales growth, customer acquisition costs, churn rates, and profitability 

• Maintain and update key business data in Tableau and other reporting systems 

• Prepare recurring reports for internal stakeholders 

• Participate in the preparation of materials for monthly and quarterly business reviews 

• Collaborate with the BI team on report maintenance and improvements 

Business Analysis & Special Projects (35%) 

• Conduct ad-hoc analyses to investigate business questions and opportunities 

• Support data gathering and analysis for strategic initiatives 

• Assist with special projects as needed 

Regulatory Reporting & Compliance (30%) 

• Support the monitoring and reporting of regulatory requirements, tariffs, and contracts in current and future markets 

• Prepare and submit recurring regulatory reports across multiple markets 

• Support regulatory processes, including license and contract renewals  

• Maintain compliance tracking documentation and systems 

About You 

• Bachelor's degree in Business, Economics, Data Analytics, or related field 

• Strong Excel skills required; experience with Tableau or Power BI is a plus 

• Detail-oriented with strong organizational skills and the ability to manage multiple recurring deadlines 

• Analytical and business-focused mindset and ability to learn new systems quickly 

• Used to working in an agile environment 

• Excellent written and verbal communication skills 

• Strong understanding of financial concepts and profitability metrics is highly desirable 

• Fluent in English 

Working Hours & Location 

• Our office is located in the El Poblado area of Medellín. 

• The working hours for this role are 8:00 am to 5:00 pm CDT and are to remain in sync with the company’s Austin HQ (Central Time) throughout the year. 

Benefits

• Contract Type: Permanent (indefinite-term contract)

• Weekly English classes (2 hours) to boost your professional skills

• Professional growth opportunities in a fast-growing, impact-driven company

• Company-paid parking

• Discount with Action Black gym

• Snacks and beverages provided by the company

*Resumes and responses must be submitted in English.